8/23/2010 - IMES in the News - DOTmed News Online

IMES in the News – DOTmed News Online - Profile

http://www.dotmed.com/news/story/13946/

In August, IMES President Trey McIntyre was the subject of a DOTmed News article.  DOTmed staff writer Keith Loria spoke with Trey about the challenges of a growing business, his industry outlook and the strengths of our company. 

Excerpt: "To be able to work closely with people and companies you trust, and that trust you, it sure does make this business enjoyable," he says. "But right now, all of it is pretty incredible. We are growing so quickly, every day brings a different challenge to tackle. Yet we are still agile enough to see the fruits of our efforts almost right away, and we are able to get immediate feedback on the big decisions we make."

8-23-2010 DOTmed News Online

DOTmed 100 company International Medical Equipment and Service, Inc. has a formula for success

August 23, 2010

by Keith Loria, Reporter

It was back in 2003 when Trey McIntyre started International Medical Equipment and Service, Inc., with the hopes of tapping his entrepreneurial spirit to create a company that could prosper. Over its nine years of operation, IMES has grown into a leading provider of reliable, certified, cost-saving solutions for diagnostic imaging equipment, including CT, MRI, ultrasound and X-ray.

McIntyre had worked in international sales during and after college for a capital equipment company, and learned the ins and outs of the industry.

"I've been in this business almost a decade," he says. "Before IMES, I worked in international sales and many of my international associates and the reps I worked with began to clue me in to this market. The more I learned, the more I was intrigued and excited to get started."

Identifying what he enjoys best about his job is easy for McIntyre.

"To be able to work closely with people and companies you trust, and that trust you, it sure does make this business enjoyable," he says. "But right now, all of it is pretty incredible. We are growing so quickly, every day brings a different challenge to tackle. Yet we are still agile enough to see the fruits of our efforts almost right away, and we are able to get immediate feedback on the big decisions we make."

Last year, the Fort Mill, S.C.-based company and its parts division, MedicalPartsProvider.com, moved into a new 24,000 square foot state-of-the-art warehouse.

"Growing is easy, but growing the right way is the real test of a company's character and ability," McIntyre says. "The qualities that made us great in the beginning must remain the qualities that make us great now and in the future. Beyond that, because we acquire our own inventory, I keep an eye out for the highest quality equipment and parts; as well as develop programs to bolster our already robust and renowned [quality assurance] process."

McIntyre uses two words to describe a typical day at the office: "Very crazy!" and he wouldn't have it any other way.

"I may be doing a disservice to my staff to say 'crazy,' because they all work hard, work smart, and I'm proud of how efficiently this office runs," he explains. "But I mean to say that we each operate at full tilt every day, and that's how we like it. It is our policy to respond to our customers quickly, taking the care to answer each inquiry fully, and to give our complete attention to each request."

Interacting with customers is also of chief concern.

"These relationships are so very valuable to me and to our company; we refer to our clients as partners," he says. "It's my job to contribute to their success, and that means learning their needs and using all of our resources and expertise to craft a solution that adds value to their business." 

Just like many companies in the health care industry, IMES has seen changes from the economic crisis and recent government regulation.

"There is certainly a trend in today's market that has sprouted from the recent health care regulation reform," he says. "Buyers are becoming more cost-conscious, and are slower to act. This new cautious attitude is likely here to stay, and will expose weaker companies who cannot consistently follow through on promises."

McIntyre believes that works to his company's advantage since integrity is a big part of the IMES philosophy.

"We have built relationships on our history of delivering high quality at a value, and have never bowed to sacrifice one for the other," he says.

McIntyre is happy that he made the move to his own company and looks for more growth in the future.

"It has allowed me to use my experience in global trade, and is certainly the fast pace I thrive upon," he says. "You just have to love what you do, and know how to do it well and I'm lucky to be surrounded by people who believe that same thing."