Medical Dealer Magazine - Company Showcase - July 2011 - IMES
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InDustrY upDAtE_company showcase
special advertising section
International Medical
EQUIPMENT & SERVICE
Hometown Feel, Global Reach
An interview with Trey McIntyre, President of International Medical Equipment and Service
Medical Dealer: Please share a little bit about your company’s history and how you were able to achieve success. trey McIntyre: I was selling other capital equipment when clients all over the world kept hinting that there was a growing need for CT and MR in so many areas. At the same time, a colleague of mine was building solid relationships within the health care technology industry. Before long, I had access to great inventory and a ready-and-waiting customer base. It’s a fast-paced industry, with the opportunity to work with wonderful people. Immediately, I knew it was for me. Our replacement parts business didn’t start out as a business at all. We never want to leave a customer behind, meaning that we never want to leave someone with a need we can’t provide for. We began to build our inventory based upon their requests, simply wanting to continue our support. We’ve invested enough now that we have become a trusted industry-wide provider. All of our offerings took shape that way: designed with the customer in mind. I always say I have enough technical knowledge to be dangerous, but what I’m good at is surrounding myself with great, talented people with all the skills and knowledge that
22 MEDICALDEALER | july 2011
IntErnAtIonAL MEDICAL EquIpMEnt AnD sErvICE
I lack. I relied on their expertise, and so did more and more customers. As demand increased, our Team kept growing. Today, after eight years, International Medical is 12 people strong, and we ship equipment and parts to over 90 different countries. Medical Dealer: How were you able to become a market leader? McIntyre: Any successful business venture can point to three key ingredients: talented staff, reliable products and great customer relationships. We’re no exception. Even as we’ve added new people, the team-minded environment has remained. No matter who joins the ranks, they only seem to complement or enhance our vision and passion. This vision and passion keeps us from cutting corners or taking shortcuts when it comes to our inventory; we stand by the equipment and parts we sell because we all have a stake in the process and truly know that what we sell is dependable for the customer. Which of course leads to that last ingredient: relationships. If you provide your customers with a solid product over and over again, you build trust. We’ve worked hard to become so trustworthy, and our long-lasting, strong customer relationships speak to that ethic.
Medical Dealer: What are some advantages that your company has over the competition? What are your core competencies? McIntyre: We have knowledge and experience with all diagnostic imaging modalities, but we certainly do more CT and MR equipment and parts business than any other single modality. It’s the chicken-and-theegg argument about whether we stock more CT and MR because we sell more, or if we sell more because that’s the bulk of our inventory. Either way, CT and MR are the core, but we help many, many customers with needs in cath labs, R/F rooms, mammo and more. We’ve got a lot of space, and we use it well – we house thousands of great products. It goes back to having strong relationships. When customers find they can rely on us once, they are happy to come back with a new, different need. If they’ve purchased a CT from us, and have enjoyed our technical support and ready-to-ship parts, they are so happy to discover they can count on us in the same way for a cath lab or mammo unit. Medical Dealer: What else makes your company unique? McIntyre: When you look at the equipment and parts industry and
medical equiPmenT, ParTs & service
_company showcase
The talented IMES staff is dedicated to customer relationships.
count the number of companies with a facility, inventory and customer service record equal to or greater than ours, you’ll be surprised how few fingers and toes you need. There are simply not too many that can meet client demands as quickly and accurately and reliably as we do. This comes into even greater focus when considering Toshiba replacement parts. They are systemtested, packed, and ready to ship upon request. That sort of preparation stems from understanding our customer; if we get a request, we know that it’s because a machine is down and the clinic or hospital is facing a break in their patient flow. Response time is critical to them, so it’s critical to us. It may not be unique idea, but we like to think we’re unique in its superb execution. Medical Dealer: What product or service that your company offers are you most excited about? McIntyre: In the same way we came to being a parts provider – to support our customers completely as their needs grew – we are now offering Toshiba CT training for service engineers. As more organizations enter the Toshiba service market, we want to create the same
www.medicaldealer.com
standard of quality for training programs that International Medical brings to equipment and replacement parts. You could call it a labor of love – with the emphasis on labor – but the hefty investment of time and resources is now the pride of our staff and a great testament to what we can accomplish together. Our 2011 schedule is available, but the weeks are filling up. We’re excited to share details, so we encourage people to contact us. Medical Dealer: What is on the horizon for your company? Where do you see it in five years? Ten? McIntyre: For us, the future means closer relationships with our clients, and bringing more imaging facilities and service organizations into the fold. Our core offerings may change or grow with the needs of our partners, and we will remain agile enough and willing to adapt in order to continue to support them completely. Each day our processes get stronger, our inventory gets larger, our Team gets even better, so we know that five and 10 years from now, International Medical will be relied upon by more companies around the world.
Providing top quality assurance
The IMeS TeST BayS
In STock and TeSTed
TOshiba ReplacemenT paRTs
for every cT PlaTforM froM XPreSS To The aquIlIon 64-SlIce
ParTS hoTlIne
704.739.3597 Option 3
info@IMeSimaging.com www.IMeSimaging.com
MEDICALDEALER 23
InDustrY upDAtE_company showcase
special advertising section
“we can help you beyond your equipment needs. we can help beyond replacement parts. what we want the industry to know is that we take the time to tailor a comprehensive solution for you.” – Trey McIntyre
know that talk is cheap. And yes, that includes ours. We have a strong message, and of course we love telling it, but we encourage you to come see for yourself. Visit our offices and warehouse, meet the Team, see the inventory, watch the QA process. An efficient operation conducted by a passionate, skilled team speaks for itself. Loudly. Medical Dealer: Is there anything else you want Medical Dealer readers to know about your company? McIntyre: This month is the launch of our new Web site, and we’re thrilled. The content has been streamlined, and the features pack a bigger punch. The focus of the site is the inventory search tool, which will give you a glimpse at the parts and equipment on our shelves in real time. You can request a part and be linked to us directly, saving time and hassles. You can search by a specific part name or number, or else browse by modality or manufacturer—you’ll even see images of each part listed. It’s a powerful tool that’s easy to use, and we know it will serve our customers well.
for MorE InforMAtIon, call 704-7393597 or e-mail info@IMESimaging.com. Look for the launch of IMES’ brand-new website later this month!
The 24,000-square-foot, state-of-the-art IMES facility houses a vast inventory of equipment and parts.
Medical Dealer: What are the three most important things for potential customers to know about you? McIntyre: We can help you beyond your equipment needs. We can help beyond replacement parts. What we want the industry to know is that we take the time to tailor a comprehensive solution for you. If you need to sell your equipment, we can provide valuations and take title immediately. We will even de-install your current equipment or help with storage or shipping logistics. The Four Corners of our Globe illustrate this dedication to complete support. Imaging equipment has a lifecycle with specific needs at each stage, and we have a well-suited answer every one of
24 MEDICALDEALER | july 2011
them: Equipment Sales, Replacement Parts, Pre-Owned Purchases and Logistical Solutions. Now, that’s a nice, effective way to package our offerings, but it doesn’t include what means the most: our philosophy. We believe that relationships are of the highest value, and it’s our guiding principle. That’s important to know when looking at equipment and parts providers because upgrading, trading-in or maintaining your imaging equipment can be such a rocky road – but it doesn’t have to be. You can rely on us for a smooth process, and to be there for you long after our initial transaction. Perhaps above all else, though, we want potential customers to
medical equiPmenT, ParTs & service
InDustrY upDAtE_company showcase
special advertising section
International Medical
EQUIPMENT & SERVICE
Hometown Feel, Global Reach
An interview with Trey McIntyre, President of International Medical Equipment and Service
Medical Dealer: Please share a little bit about your company’s history and how you were able to achieve success. trey McIntyre: I was selling other capital equipment when clients all over the world kept hinting that there was a growing need for CT and MR in so many areas. At the same time, a colleague of mine was building solid relationships within the health care technology industry. Before long, I had access to great inventory and a ready-and-waiting customer base. It’s a fast-paced industry, with the opportunity to work with wonderful people. Immediately, I knew it was for me. Our replacement parts business didn’t start out as a business at all. We never want to leave a customer behind, meaning that we never want to leave someone with a need we can’t provide for. We began to build our inventory based upon their requests, simply wanting to continue our support. We’ve invested enough now that we have become a trusted industry-wide provider. All of our offerings took shape that way: designed with the customer in mind. I always say I have enough technical knowledge to be dangerous, but what I’m good at is surrounding myself with great, talented people with all the skills and knowledge that
22 MEDICALDEALER | july 2011
IntErnAtIonAL MEDICAL EquIpMEnt AnD sErvICE
I lack. I relied on their expertise, and so did more and more customers. As demand increased, our Team kept growing. Today, after eight years, International Medical is 12 people strong, and we ship equipment and parts to over 90 different countries. Medical Dealer: How were you able to become a market leader? McIntyre: Any successful business venture can point to three key ingredients: talented staff, reliable products and great customer relationships. We’re no exception. Even as we’ve added new people, the team-minded environment has remained. No matter who joins the ranks, they only seem to complement or enhance our vision and passion. This vision and passion keeps us from cutting corners or taking shortcuts when it comes to our inventory; we stand by the equipment and parts we sell because we all have a stake in the process and truly know that what we sell is dependable for the customer. Which of course leads to that last ingredient: relationships. If you provide your customers with a solid product over and over again, you build trust. We’ve worked hard to become so trustworthy, and our long-lasting, strong customer relationships speak to that ethic.
Medical Dealer: What are some advantages that your company has over the competition? What are your core competencies? McIntyre: We have knowledge and experience with all diagnostic imaging modalities, but we certainly do more CT and MR equipment and parts business than any other single modality. It’s the chicken-and-theegg argument about whether we stock more CT and MR because we sell more, or if we sell more because that’s the bulk of our inventory. Either way, CT and MR are the core, but we help many, many customers with needs in cath labs, R/F rooms, mammo and more. We’ve got a lot of space, and we use it well – we house thousands of great products. It goes back to having strong relationships. When customers find they can rely on us once, they are happy to come back with a new, different need. If they’ve purchased a CT from us, and have enjoyed our technical support and ready-to-ship parts, they are so happy to discover they can count on us in the same way for a cath lab or mammo unit. Medical Dealer: What else makes your company unique? McIntyre: When you look at the equipment and parts industry and
medical equiPmenT, ParTs & service
_company showcase
The talented IMES staff is dedicated to customer relationships.
count the number of companies with a facility, inventory and customer service record equal to or greater than ours, you’ll be surprised how few fingers and toes you need. There are simply not too many that can meet client demands as quickly and accurately and reliably as we do. This comes into even greater focus when considering Toshiba replacement parts. They are systemtested, packed, and ready to ship upon request. That sort of preparation stems from understanding our customer; if we get a request, we know that it’s because a machine is down and the clinic or hospital is facing a break in their patient flow. Response time is critical to them, so it’s critical to us. It may not be unique idea, but we like to think we’re unique in its superb execution. Medical Dealer: What product or service that your company offers are you most excited about? McIntyre: In the same way we came to being a parts provider – to support our customers completely as their needs grew – we are now offering Toshiba CT training for service engineers. As more organizations enter the Toshiba service market, we want to create the same
www.medicaldealer.com
standard of quality for training programs that International Medical brings to equipment and replacement parts. You could call it a labor of love – with the emphasis on labor – but the hefty investment of time and resources is now the pride of our staff and a great testament to what we can accomplish together. Our 2011 schedule is available, but the weeks are filling up. We’re excited to share details, so we encourage people to contact us. Medical Dealer: What is on the horizon for your company? Where do you see it in five years? Ten? McIntyre: For us, the future means closer relationships with our clients, and bringing more imaging facilities and service organizations into the fold. Our core offerings may change or grow with the needs of our partners, and we will remain agile enough and willing to adapt in order to continue to support them completely. Each day our processes get stronger, our inventory gets larger, our Team gets even better, so we know that five and 10 years from now, International Medical will be relied upon by more companies around the world.
Providing top quality assurance
The IMeS TeST BayS
In STock and TeSTed
TOshiba ReplacemenT paRTs
for every cT PlaTforM froM XPreSS To The aquIlIon 64-SlIce
ParTS hoTlIne
704.739.3597 Option 3
info@IMeSimaging.com www.IMeSimaging.com
MEDICALDEALER 23
InDustrY upDAtE_company showcase
special advertising section
“we can help you beyond your equipment needs. we can help beyond replacement parts. what we want the industry to know is that we take the time to tailor a comprehensive solution for you.” – Trey McIntyre
know that talk is cheap. And yes, that includes ours. We have a strong message, and of course we love telling it, but we encourage you to come see for yourself. Visit our offices and warehouse, meet the Team, see the inventory, watch the QA process. An efficient operation conducted by a passionate, skilled team speaks for itself. Loudly. Medical Dealer: Is there anything else you want Medical Dealer readers to know about your company? McIntyre: This month is the launch of our new Web site, and we’re thrilled. The content has been streamlined, and the features pack a bigger punch. The focus of the site is the inventory search tool, which will give you a glimpse at the parts and equipment on our shelves in real time. You can request a part and be linked to us directly, saving time and hassles. You can search by a specific part name or number, or else browse by modality or manufacturer—you’ll even see images of each part listed. It’s a powerful tool that’s easy to use, and we know it will serve our customers well.
for MorE InforMAtIon, call 704-7393597 or e-mail info@IMESimaging.com. Look for the launch of IMES’ brand-new website later this month!
The 24,000-square-foot, state-of-the-art IMES facility houses a vast inventory of equipment and parts.
Medical Dealer: What are the three most important things for potential customers to know about you? McIntyre: We can help you beyond your equipment needs. We can help beyond replacement parts. What we want the industry to know is that we take the time to tailor a comprehensive solution for you. If you need to sell your equipment, we can provide valuations and take title immediately. We will even de-install your current equipment or help with storage or shipping logistics. The Four Corners of our Globe illustrate this dedication to complete support. Imaging equipment has a lifecycle with specific needs at each stage, and we have a well-suited answer every one of
24 MEDICALDEALER | july 2011
them: Equipment Sales, Replacement Parts, Pre-Owned Purchases and Logistical Solutions. Now, that’s a nice, effective way to package our offerings, but it doesn’t include what means the most: our philosophy. We believe that relationships are of the highest value, and it’s our guiding principle. That’s important to know when looking at equipment and parts providers because upgrading, trading-in or maintaining your imaging equipment can be such a rocky road – but it doesn’t have to be. You can rely on us for a smooth process, and to be there for you long after our initial transaction. Perhaps above all else, though, we want potential customers to
medical equiPmenT, ParTs & service
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